transformacion digital

Transformación Digital (15/15)

Transformando los procesos operacionales A pesar de que la experiencia del cliente transformado es más visible - y posiblemente más emocionante; otros aspectos de la transformación incluyen el hecho de que muchas empresas también se están dando cuenta de los beneficios muy fuertes de la transformación de los procesos internos a través...
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digital connectivity

Digital Transformation (15/15)

Transforming business processes Although the transformed customer experience is more visible - and possibly more exciting; other aspects of transformation include the fact that many companies are also realizing the benefits of strong internal transformation through the digitization of processes, enabling workers and performance management. Process automation Automation can allow companies to...
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alban-borja-laberinto

Guerras Sociales. La verdad detrás del #AlbanBorja y los #CommunityManager. Entérate aquí.

¿Cuál es la labor de un Community Manager? Si tipeamos ‘Community Manager definición’ en el buscador de Google encontraremos lo siguiente: “El Community Manager es un profesional de marketing digital responsable de la gestión y desarrollo de la comunidad online de una marca o empresa en el mundo digital. En estas funciones de gestión...
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alban-borja-laberinto

Guerras Sociales. La verdad detrás del #AlbanBorja y los #communityManager. Entérate aquí.

¿Cuál es la labor de un Community Manager? Si tipeamos ‘Community Manager definición’ en el buscador de Google encontraremos lo siguiente: “El Community Manager es un profesional de marketing digital responsable de la gestión y desarrollo de la comunidad online de una marca o empresa en el mundo digital. En estas funciones de gestión...
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Digital Transformation (14/15)

Customer Contact Customer service can be improved significantly by digital initiatives. For example, a bank established a Twitter account to respond to customer complaints quickly, helping customers avoid physically go to a branch. This digital initiative also took a community of experts, allowing crowdsourcing with several employees and other customers. Companies with...
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Digital Transformation (13/15)

Companies are using technology to improve sales conversations in person. For example, financial services companies are using presentations based on the tablet instead of slide shows on paper to make sales pitches. Insurance companies are introducing mobile tools to help sales people and customers to participate in planning based on analytics. A...
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customer-needs

Digital Transformation (12/15)

The three main building blocks with which firms are digitally transforming the customer experience points are: understanding the customer, top-line growth and customer contact. Understanding customer Companies are beginning to leverage previous investments in systems to gain a thorough understanding of the geographies and specific market segments. Some are exploring social media...
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Carlos

I am currently the President of my latest venture, LJ solutions. I am a Software System Engineer with a Master in System Security. I am an expert in Web Development, E-Commerce, Computer Repair and Internet Marketing. My goals include a Doctorate in Computer Science and a government contract within a year.