customer contact

Digital Transformation (14/15)

Customer Contact Customer service can be improved significantly by digital initiatives. For example, a bank established a Twitter account to respond to customer complaints quickly, helping customers avoid physically go to a branch. This digital initiative also took a community of experts, allowing crowdsourcing with several employees and other customers. Companies with...
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Digital Transformation (13/15)

Companies are using technology to improve sales conversations in person. For example, financial services companies are using presentations based on the tablet instead of slide shows on paper to make sales pitches. Insurance companies are introducing mobile tools to help sales people and customers to participate in planning based on analytics. A...
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Digital Transformation (12/15)

The three main building blocks with which firms are digitally transforming the customer experience points are: understanding the customer, top-line growth and customer contact. Understanding customer Companies are beginning to leverage previous investments in systems to gain a thorough understanding of the geographies and specific market segments. Some are exploring social media...
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Evolucion Digital

The Evolution of the Digital Transformation

With strong roots in the third accelerated adoption of technology platform and the transformative effects of this adoption by consumer organizations, workers, or people say, the role of digital transformation it is evolving. With a clear focus on (digital) customer experience and overall experience of the actors, while optimizing costs, innovate and...
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Transformación Digital (11/15)

La Transformación Digital en varias industrias Cada negocio es diferente. Sin embargo, muchas de las lecciones que aprendemos de empresas líderes muestran que la transformación digital muestra aspectos muy similares en todas las industrias. Sin embargo, también es importante considerar su negocio y, por supuesto, su industria. Dos tipos de empresas que...
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Digital Transformation (11/15)

The Digital Transformation in various industries Every business is different. However, many of the lessons we learn from leading companies show that the digital transformation shows very similar aspects in all industries. However, it is also important to consider your business and, of course, your industry. Two types of company that can...
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Transformación Digital (10/15)

Activación de la información inteligente En un contexto de transformación digital es "la gestión de la información y los datos críticos, pero no es suficiente. En el actual y detallado negocio basado en datos, ideas, inteligencia y acciones por la mañana son los más importantes: los resultados. Ahí es donde entran en...
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I am currently the President of my latest venture, LJ solutions. I am a Software System Engineer with a Master in System Security. I am an expert in Web Development, E-Commerce, Computer Repair and Internet Marketing. My goals include a Doctorate in Computer Science and a government contract within a year.