Digital Transformation (14/15)

Customer Contact Customer service can be improved significantly by digital initiatives. For example, a bank established a Twitter account to respond to customer complaints quickly, helping customers avoid physically go to a branch. This digital initiative also took a community of experts, allowing crowdsourcing with several employees and other customers. Companies with...
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Digital Transformation (13/15)

Companies are using technology to improve sales conversations in person. For example, financial services companies are using presentations based on the tablet instead of slide shows on paper to make sales pitches. Insurance companies are introducing mobile tools to help sales people and customers to participate in planning based on analytics. A...
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Digital Maturity (20/20)

Real time monitoring   The main digital companies keep track of key performance indicators such as the frequency at which digital communications are used, measure KPIs against digital priorities and ensure follow up on the comments received both positive and negative. When Starbucks launched a new POS system; administrator’s transactions recorded on...
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Digital Maturity (19/20)

Talent and organization   Beyond strategy, capabilities, and culture, the leading digital companies use a broad set of consistent practices in talent, processes and structure. In the next two sections we break down connections talent and monitoring to be carried out systematically and preferably in real time. It is necessary to carry...
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Digital Maturity (18/20)

Learning curve Companies with high DQ instead of waiting for the perfect conditions for a product launch or delay in market feedback; leaders take action at that time apparently dead. Leaders continue to track trends and to react to market rather quickly. Then you can worry to measure interest, collect consumer reactions,...
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Digital Maturity (17/20)

Fast and agile culture While there is more than one way to get on the road to digital maturity many companies can start to implement their operations culture of speed, flexibility, external orientation, and the ability to learn the appropriate digital area to work. . Many companies with high scores on the...
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Digital Maturity (16/20)

The right strategy Executives must reach a common vernacular about what the term "digital" means to them. It must be that the starting point for success is the development of a clearly defined and coherent digital strategy that is fully integrated with the overall goals of the company. Without this deep alignment,...
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Carlos

I am currently the President of my latest venture, LJ solutions. I am a Software System Engineer with a Master in System Security. I am an expert in Web Development, E-Commerce, Computer Repair and Internet Marketing. My goals include a Doctorate in Computer Science and a government contract within a year.