Digital Transformation (14/15)

Customer Contact Customer service can be improved significantly by digital initiatives. For example, a bank established a Twitter account to respond to customer complaints quickly, helping customers avoid physically go to a branch. This digital initiative also took a community of experts, allowing crowdsourcing with several employees and other customers. Companies with...
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Digital Transformation (13/15)

Companies are using technology to improve sales conversations in person. For example, financial services companies are using presentations based on the tablet instead of slide shows on paper to make sales pitches. Insurance companies are introducing mobile tools to help sales people and customers to participate in planning based on analytics. A...
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The Evolution of the Digital Transformation

With strong roots in the third accelerated adoption of technology platform and the transformative effects of this adoption by consumer organizations, workers, or people say, the role of digital transformation it is evolving. With a clear focus on (digital) customer experience and overall experience of the actors, while optimizing costs, innovate and...
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Digital Transformation and user experience

In most projects digital transformation of the customer experience and user experience (remember that both are not the same) are the protagonists. Customer experience, however, is a catalyst and promoter of many digital transformation efforts. Customer experience does not belong to one department and a transformation approach, by definition, includes various stakeholders,...
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Digital Transformation (8/15)

Digital transformation and marketing In the same way that the customer experience is a catalyst in many digital conversion projects, but also has become fundamental in marketing, services and customer-facing processes. Marketing is one of the many areas in digital transformations take place (even leading to confusion with which the transformation of...
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Transformación Digital (4/15)

Cuidando la tendencia La transformación digital no es sólo sobre la tecnología o las empresas en las industrias de la tecnología. Este es un error común que puede explicarse en parte porque tales "sospechosos habituales" (Uber es probablemente el ejemplo más mencionado y más controvertido) son de hecho "perjudiciales" en su uso...
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Transformación Digital (3/15)

 Transformación Digital En Todas Partes  La transformación digital golpea a cada industria. Pero también puede afectar a todas las áreas, funciones y procesos de la organización. Capgemini Consulting fue uno de los primeros en llegar con el concepto de procesamiento digital y un marco de transformación digital como se puede ver a...
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Carlos

I am currently the President of my latest venture, LJ solutions. I am a Software System Engineer with a Master in System Security. I am an expert in Web Development, E-Commerce, Computer Repair and Internet Marketing. My goals include a Doctorate in Computer Science and a government contract within a year.