Digital Transformation (14/15)

Customer Contact Customer service can be improved significantly by digital initiatives. For example, a bank established a Twitter account to respond to customer complaints quickly, helping customers avoid physically go to a branch. This digital initiative also took a community of experts, allowing crowdsourcing with several employees and other customers. Companies with...
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The Evolution of the Digital Transformation

With strong roots in the third accelerated adoption of technology platform and the transformative effects of this adoption by consumer organizations, workers, or people say, the role of digital transformation it is evolving. With a clear focus on (digital) customer experience and overall experience of the actors, while optimizing costs, innovate and...
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Digital Transformation (10/15)

Activation of intelligent information In a context of digital transformation it is' information management and critical data, but it is not enough. In the current and detailed data-based business, ideas, intelligence and actions mornings are the most important: the results. That's where context, semantics, artificial intelligence and activation come into play. With...
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Digital Transformation (8/15)

Digital transformation and marketing In the same way that the customer experience is a catalyst in many digital conversion projects, but also has become fundamental in marketing, services and customer-facing processes. Marketing is one of the many areas in digital transformations take place (even leading to confusion with which the transformation of...
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Transformación Digital (7/15)

Silos, responsabilidad y habilidades La transformación digital -como negocio social, negocios digitales y cualquier forma de marketing y procesos empresariales centrados en el cliente requiere la capacidad de trabajar a través de silos. En muchos casos, la transformación digital incluso se cierra completamente las estructuras organizativas, que pueden ser tanto métodos de...
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Transformación Digital (4/15)

Cuidando la tendencia La transformación digital no es sólo sobre la tecnología o las empresas en las industrias de la tecnología. Este es un error común que puede explicarse en parte porque tales "sospechosos habituales" (Uber es probablemente el ejemplo más mencionado y más controvertido) son de hecho "perjudiciales" en su uso...
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Digital Transformation (7/15)

Silos, responsibility and skills The digital transformation - as social business, digital business and any form of marketing and customer-centric business processes requires the ability to work across silos. In many cases, the digital transformation even close completely redoing the organizational structures, which can be both collaborative methods, centers of excellence such...
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Carlos

I am currently the President of my latest venture, LJ solutions. I am a Software System Engineer with a Master in System Security. I am an expert in Web Development, E-Commerce, Computer Repair and Internet Marketing. My goals include a Doctorate in Computer Science and a government contract within a year.