The Evolution of the Digital Transformation
With strong roots in the third accelerated adoption of technology platform and the transformative effects of this adoption by consumer organizations, workers, or people say, the role of digital transformation it is evolving.
With a clear focus on (digital) customer experience and overall experience of the actors, while optimizing costs, innovate and create competitive differentiation, digital transformation is called to be the cornerstone of a digital transformation or economy DX in the words of IDC.
Adding more technology to the third platform and, more importantly, be seen an addition to the basic and accelerators of innovation for innovation and transformation technologies layer, IDC sees a future for which this layer where optimization, transformation and innovation as such is accelerated.
And this, in turn, will lead to a DX economy. But make no mistake about it: despite all the technology that is still about (digital) customer experience and stakeholder experiences or the human dimension, empowered by processes, information and developments of the platform 3 in the first place.